DELIVERY & RETURNS

RETURNS

You have 14 days from the date you receive your order to register a return.

To request a return, please use the Register a Return button below and complete the return form.

Please do not send your parcel before receiving our confirmation. Once your request has been reviewed, we will send you the return instructions and return address.

Returned items should be in their original condition, with all original labels attached. You may inspect the item as you would in a physical shop, but handling beyond what is necessary to check the item may affect the amount refunded.

NON-RETURNABLE ITEMS

The following items cannot be returned under the right of withdrawal:

• Products made to your individual measurements or personalised according to your specifications.
• Sealed hygienic or intimate items where the seal has been removed after delivery, where applicable.
• Gift cards.
• Items returned outside the applicable return period.

REFUNDS

Once we receive and inspect your return, we will notify you by email.

Where a refund is due, it will be made to your original payment method within the applicable legal timeframe.

We may wait to issue the refund until we have received the returned item(s) or you have provided proof that they have been sent back.

Processing times may vary depending on your bank or payment provider.

RETURN SHIPPING

The customer is responsible for the direct cost of returning the item, unless otherwise agreed.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been completed.

Please register your return before sending your parcel. After reviewing your request, we will provide you with the return instructions and return address.